Brand

Who is FABLE REBEL

Fable Rebel is a luxury fashion brand specialising in handmade limited edition creations. Focusing on street wear for the people who want to stand out from the crowd.

Purchasing

How do I make a purchase

On the Home page click on 'Ready to Wear' to see our range of products. Once you have chosen an item to select your size click one of the circles below the price and then either click on the ‘Add to cart’ button or 'Buy it now'. You can also use 'Apple Pay' or 'Google Pay'. A side bar with open, now you can click 'view cart' ‘Continue Shopping’ or click on the button on the left to ‘Continue to Checkout’.

I’m having difficulty placing my order, what should I do?

The easiest thing to do is to email us at info@fablerebel.com and we will be happy to assist you in placing your order.

How can I check which size will fit me?

All sizes listed on the website are those displayed on the garments themselves. We also offer a size guide to help you when choosing your size. We will also advise you in the item description if any particular item fits larger or smaller than usual.

How can I track my order?

All orders are sent with a traceable shipping service and, once shipped, we will send you a confirmation email containing the link to track the progress of your parcel. After 24 hours from sending the order, you can follow the shipping status by accessing the tracking page.

Shipping

What payment methods does fablerebel.com accept?

We accept payment by most major credit and debit cards including Visa, MasterCard, American Express, Maestro (Switch) and Solo. Also Apple pay, Google pay and Paypal.

Return

How can I change my purchase

If you would like to change the purchased item to one of a different size or colour, please return it for a refund and place a new order. To return your purchase, we recommend you to follow the instructions on the Returns & Refunds page

How long will my refund take?

Depending on the shipping method you have used, it may take up to 15 working days (weekends and public holidays excluded) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund. All refunds will be automatically made to the payment method used to place the order. The amount will be available again in your account in 5-10 working days depending on the processing time of your bank.

How do I know if an item is in stock?

Most items displayed are in stock.

How will I know if my order has been received?

Once you have placed your order, you will receive an email from us acknowledging that your order has been received. Orders are not considered accepted by us until we send you an e-mail notifying you the items have been dispatched to you. In the unlikely event that any of the item(s) you have ordered be unavailable you will be quickly informed and your payment for those item(s) will not be processed.

Will my credit card be charged at the time of placing my order online?

Your card is charged at the time of placing your order and once your card issuer has made all the relevant checks.

How much are shipping costs?

UK Delivery The cost of UK Delivery is £7 and your order will be delivered by UPS. Europe Delivery The cost of EU Delivery is £20 and your order will be delivered by UPS. The cost to USA and Canada is £25 and your order will be delivered by UPS. Rest of World Deliveries The cost of Delivery to Rest of World is £30 and your order will be delivered by UPS.

Can I change my shipping address once my order has been accepted?

Unfortunately once your order has been accepted we cannot ship to an alternative address. Please ensure you supply a suitable shipping address and telephone number when placing your order with fablerebel.com.

Do you deliver to PO BOX address?

Unfortunately we do not deliver to PO BOX address.

Will I have to sign for my order?

Yes, we require proof of delivery and you will have to sign to confirm receipt of your order.

Can I add items to an existing order?

It is not always possible to add items to an existing order. Contact us on info@fablerebel.com and we will do what we can to add to your order. Please be aware that this may not always be possible if your order has already been dispatched.

What if an item from my order is out of stock?

Every effort is made to ensure that all the items displayed on FABLEREBEL.COM are in stock but in the unlikely event that an order is placed for an item which is no longer available we will try to contact you by sending an email to the email address provided by you. If we are unable to contact you we will continue to process the remaining part of the order. We will not substitute any items without your prior consent.

How do I return any unwanted items?

Contact us by e-mail at info@fablerebel.com within 7 days of receiving your order and we will issue you with a returns form and a returns reference number. Fill in the returns form completely and ensure that it is signed. Please also ensure that the package is clearly marked as returned goods on any customs or postal forms before sending the items back to us. We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Otherwise the item will be returned back to the customer. For more information please read our Terms & Conditions.

I live outside the EC will I have to pay the 20% VAT?

If your shipping address is outside the European Community you will be eligible for a VAT refund which will be applied at the point of purchase. All prices on fablerebel.com are displayed in Great Britain Pounds Sterling and are inclusive of VAT.

I live outside the EC will there be any duties or taxes payable on my purchase?

Delivery outside the European Community may be subject to local taxes which must be paid by the recipient of the parcel. Any customs or import duties are charged once the parcel reaches its destination country. We suggest that you contact your local customs office if you require more information. If you return any items that you have ordered, you will be able to claim back any import duties or customs tax.

General

Is it safe to use my credit card online with fablerebel.com?

For your utmost security, all fablerebel.com credit card transactions use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information to and from our site.

Is my personal information safe with fablerebel.com?

All the information you share with fablerebel.com is considered private and confidential. fablerebel.com will not sell or rent your personal information.

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